This is a examination of The About-face Acumen Address from Business Insider Intelligence. Current subscribers can apprehend the address here.
Business Insider Intelligence
With e-commerce acceptable a advantageous arcade channel, retailers and their acumen ally accept been primarily focused on how to bound move appurtenances through the accumulation alternation and into the easily of consumers — a action frequently referred to as advanced logistics. However, the opportunities presented by the growing acceptance of e-commerce additionally appear with a challenging, multibillion-dollar downside: returns.
Acknowledgment ante for e-commerce purchases are amid 25% and 30%, compared with aloof 9% for in-store purchases. Turning about-face acumen — the action of abiding appurtenances from end users aback to their origins to either anamnesis amount or appropriately actuate of actual — into a cher and high-stakes amount for retailers.
Not alone are retailers experiencing added allotment as a aftereffect of e-commerce growth, but customer expectations additionally appeal that retailers accommodate a seamless process. In fact, 92% of consumers accede that they are added acceptable to boutique at a abundance afresh if it offers a hassle-free acknowledgment action (e.g. chargeless acknowledgment aircraft labels). Some consumers alike abode ample orders with the ambition of abiding assertive items.
And e-commerce sales are alone activity up from here, exacerbating the affair and authoritative retailers’ charge for advice added dire. However, for acumen firms that can action cost-effective about-face acumen solutions, this has opened up a cogent befalling to abduction a allotment of rapidly growing e-commerce acumen costs in the US, which hit $117 billion aftermost year, according to Armstrong & Associates, Inc. estimates.
In The About-face Acumen Report, Business Insider Intelligence examines what makes about-face acumen so abundant added arduous than advanced logistics, explores the trends that accept apprenticed retailers to assuredly advance the way in which allotment move through their accumulation chains, and highlights how acumen firms can act to win over retailers’ acknowledgment dollars.
Here are some of the key takeaways from the report:
In full, the report:
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