Satellite TV casework like DirecTV are abundant with lower ante on cable, that is, until you try to aish them.
The Better Business Bureau has added than 20,000 complaints about DirecTV, abounding from barter accepting adverse catastrophe their relationship.
Among them, Chris Gilligan, who has been aggravating to aish DirecTV for 5 months. Every time she thinks she is out, however, “they cull her aback in,” as Michael Corleone said in The Godfather Part 3.
Followed instructions, hit wall
Gilligan canceled her annual aback in December, again followed all the instructions she accustomed in the mail to aish and address aback her receivers.
They told me to “pack up your boxes and equipment, bandy it in a box or tote, and aloof booty it to the UPS abundance and they’ll browse it and do aggregate for you,” she said.
That is a change from their longstanding policy. Until aftermost year, DirecTV acclimated to accelerate boxes with acknowledgment labels to abandonment customers. Now, a letter instructs abandonment barter to aloof accompany aggregate to a UPS store, area an abettor will print, characterization and amount the box.
Gilligan says she followed all the instructions, but again she ran into a huge problem. Because her annual had been disconnected, the UPS abundance couldn’t acquisition it, and accordingly couldn’t book her a acknowledgment label.
“Of advance they couldn’t acquisition my account,” she said. “They had already deactivated it.”
But a few canicule later, the annual got alike worse. She accustomed a bill for $287, for “non alternate equipment.”
But Gilligan says she couldn’t pay it alike if she capital to.
“When I go online aggravating to aing out the bill,” she said. “I don’t alike accept an account. But they’re still charging me $287.56 for the equipment.”
Worse, she says, is that a buzz abettor hinted the contributed antithesis could hit her acclaim if she bootless to pay.
So we contacted AT&T, which owns DirecTV, and aural hours Gilligan accustomed an email from AT&T’s Office of the President, able to accomplish things right.
AT&T forums accept agnate complaints from added barter about the country, who say they were clumsy to acknowledgment their equipment, and who affirmation the new acknowledgment action may not accept all the bugs formed out.
Don’t let this appear to you
If you run into a botheration abiding your accessory equipment, don’t aloof bung it in a closet and balloon about it; it could appulse your acclaim score.
Escalate your complaint to a administrator and ask to allege with a administrator who is based in the USA (many DirecTV buzz agents are now out of the country).
Otherwise, as Chris Gilligan and Michael Corleone both learned, aloof as you anticipation you were out, they will cull you aback in.
As consistently don’t decay your money.
“Don’t Decay Your Money” is a registered brand of Scripps Media, Inc. (“Scripps”).
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For added customer annual and money extenuative advice, go to www.dontwasteyourmoney.com
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